Frequently Asked Questions – Ginza Cosme
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About Us
All products
Brands
Aetās
Ise Kusuri Honpo
Milpoche Organics
Manavis
Oneworld
Skin care
All
Trial set
Cleansing
Face wash
Lotion
Face mask
Serum
Milk
Cream
Sun screen
Make up
make up base
Body care
All
body cream
body soap
Hand care
Hand cream
Hair care
All
Hair oil
Shampoo
Treatment
Hair styling
All
Gel
Balm
Helth foods
Helth foods
Search
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Frequently Asked Questions
Shipping
Where is the delivery area?
We deliver to the mainland of Singapore.
How much is the delivery fee?
order above $100.00: FREE
order below $100.00: $10.00
*excluding GST
How many days until I receive my items?
For EXPRESS delivery items: from next day except Sunday & National Holidays.
For STANDARD delivery items: from 7-10 days from your order.
What if I buy both standard and express delivery items?
7-10 days from your order because standard delivery overrides express delivery.
Orders
Can I cancel my order?
It depends on the timing and items. However, feel free to message us. We will respond as soon as possible.
What is the minimum order amount?
$55.00 excluding GST
Can I add items to the existing order?
It depends on the timing and items. However, feel free to message us. We will respond as soon as possible.
Can I add “express delivery” items to my existing order?
Sure! We can add in the last minute before release from our SG warehouse.
Refund
What if the item was damaged or missing?
We are very sorry! We will refund accordingly. Please message us
How do you refund?
Thanks to shopify’s, we can refund through their safest system. *refund notification is automatically sent to your email.
Where will money be refunded to?
To whichever payment you used at the first checkout. *refund notification is automatically sent to your email.
Payment
Is your store safe?
We are Shopify-based, Shopify is PCI level 1 compliant for credit card processing.
Which payment method do you accept?
We accept: Visa, Master, PayPal, American Express, Apple Pay, Google Pay, and etc
Where will money be refunded to?
To whichever payment you used at the first checkout. *refund notification is automatically sent to your email.
Others
How do I contact you?
If we still haven't answered your question, you can contact us
here
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